More on Dell tech support:

So, it turns out that the problem with Sims 2 is not a problem with the video card, but instead the fact that my processor with a clock speed of 1.3 gigs is running at 600 megs. I discovered this and called Dell again. After they managed to slow it down to 100 megs (and like what is that, Pentium I? I remember when Pentium I was top-of-the-line, but it's no longer 1993, so that's not going to cut it), we established that the problem was not that I didn't have the right specs for the game, but instead that my computer was messed up. It took me at least 20 minutes to convince the guy of that, though.

It was an hour and a half total on the phone, during which time we established that the dell support website is messed up (can't download a BIOS update), that the computer is running fine in the BIOS, so the problem is shockingly enough related to Windows, Dell's hold music is non-existent once you actually talked to a person, and that I might have to talk to software support (and pay money) to get my problem fixed, which is crap because, you know, 3-year warranty. Oh, and if you hang up on Dell since you've been on hold for the last 15 minutes so the guy can figure out when the website will be fixed, they'll call you back. I'm not up to dealing with it right now, though, so I didn't answer. Oh and the problem is not the fricking POWER OPTIONS, Dell guy.

So the problem is not fixed. And frankly, the Dell tech support guy doesn't know much about computers. Not that that's shocking.