Gory details:

One of the things I do at work is answer the phone. Usually, I just transfer the person to whomever they wish to speak with (try writing that sentence so that it doesn't end with a preposition-- it makes me sad), and often I have to transfer them to voicemail because that person works out of her home rather than our office.

Sometimes the person on the phone seems to think that giving me the gory details of the case will make me actually transfer them. For example: "I've got a guy who got all his teeth knocked out, and the roots are still attached to we need to get him to a dentist post haste" or "This gentleman has burns over 60% of his body and he's in the ICU." Did I need to know that? I'm a frigging file clerk, I'm not a nurse. And the district manager doesn't work out of this office.